TINTX FAQ

Order,Shipping,Payments:

WHY WAS MY ORDER RETURNED TO YOU?

We apologize for the returned package. Packages can be returned for reasons like an incorrect address, failed delivery attempts, refusal by the recipient, customs issues, or damage/defects. To provide specific details, kindly share the tracking number or relevant information for further assistance.

 

HOW CAN I CHANGE THE DELIVERY ADDRESS?

 To help us update your shipping details, please share:

  1. Your order number.
  2. The new address where you want to receive your order

 

RECEIVED MISSING ITEM OR WRONG PRECUT TINT KIT?

We sincerely apologize for any inconvenience you've experienced. To address the issue promptly, could you kindly provide a photograph of the product in question, alongside the packing slip and label? If your order is for a Precut, please include your vehicle's VIN for pattern verification. 

 

WAS MY ORDER DAMAGED DUE TO POOR PACKAGING?

We sincerely apologize for the inconvenience you've faced with your recent order. We value the integrity of our packaging and regret that your order did not arrive in perfect condition. Please share your order number with us. We will act swiftly to address this concern, ensuring either a replacement or a refund is provided. Alternatively, if you'd like to initiate a return or quick exchange, you can visit https://lexen.com/pages/returns

 

WHY CAN’T I CHECK OUT? 

We apologize for the checkout issue you've encountered. To assist you, please provide more details about the problem. In the meantime, consider these steps: clear your browser cache, verify payment info, ensure your billing address matches, check for error messages, and try a different device or browser. We're committed to resolving this promptly and appreciate your patience.

 

I THINK UPS LOST MY PACKAGE?

We kindly request our esteemed customers to allow a minimum of five business days for UPS to provide updated tracking information. We have recently been informed of significant shipping delays attributable to extreme weather conditions. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

For more detailed tracking information, you may find https://parcelsapp.com helpful, as it often provides more comprehensive updates than UPS or USPS.

 

UPS SAYS MY ORDER WAS DELIVERED BUT I DIDN’T GET IT?

UPS sometimes updates their tracking prematurely. If your package hasn't arrived after 24 hours, please inform us. We'll then ask for a copy of your ID to file a lost package claim with UPS. 

 

WHY IS MY ROLL OF WINDOW FILM SHOWING LINES, CLOUDINESS, OR HAZE?

To assist you further with your concerns about film quality, please provide the following details:

1.Your order number.

2.Specific type of window film.

3.Tint shade percentage (e.g., 50%).

4.Film roll number (located inside the plastic core)

Alternatively, if you wish to initiate a return or quick exchange, visit https://lexen.com/pages/returns

 

CAN I RETURN MY PRE-CUT?

Unfortunately, all custom pre-cut tint sales are final. This policy exists because custom-made precuts are tailored for specific customers, as stated on our website. We will not provide refunds on pre-cut kits that are damaged due to installation errors.

 

WHY DID YOU CHARGE MY ACCOUNT TWICE?

If you did not receive the order confirmation email, it means your order did not go through. Your account status may look negative but it’s a pending transaction and that transaction will not go through. Please feel free to contact your financial institution to ensure. We are unable to provide any refunds for this issue.

 

MY MONEY WAS TAKEN OUT BUT NO ORDER NUMBER? 

If you did not receive the order confirmation email, it means your order did not go through. Your account status may look negative but it’s a pending transaction and that transaction will not go through. Please feel free to contact your financial institution to ensure. We are unable to provide any refunds for this issue.

 

WHERE TO PUT THE CAR INFORMATION? 

Please try refreshing your browser and the comment box should appear then. 

If you still do not see the comment box try closing the tab and reopening it.

 

WHY CAN’T I PLACE AN ORDER?

Kindly ensure that your billing address aligns precisely with the address associated with your card. Our system maintains rigorous security checks; even minor discrepancies can lead to transaction denial. As an alternative, we recommend using PayPal or ShopPay for a seamless checkout experience.

 

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking numbers are dispatched to the email address provided during the checkout process once the order has been processed. If you have yet to receive your tracking number, kindly provide the first and last name associated with the order, as well as the shipping address. This will enable us to promptly locate and verify your order details. Furthermore, we urge you to ensure the accuracy of your email address during checkout to prevent any discrepancies or delays in communication. Thank you for your attention to this matter.

 

I ORDERED TOOLS BUT ALL I GOT WAS THE ROLL?

Kindly review the contents of the box labeled ‘Tools Inside.’

 

WHEN WILL MY PACKAGE ARRIVE?

Please refer to the map located under shipping on our web page for an estimate of UPS ground shipping transit days. For more detailed tracking information, you may find https://parcelsapp.com helpful, as it often provides more comprehensive updates than UPS or USPS.

Note: The transit days are mostly guaranteed except for the e-commerce peak season or inclement weather period.

 

GROUND SHIPPING?

Estimates for ground shipping are not guaranteed and may experience delays, especially during high volume times with USPS and UPS. For timely delivery, consider expedited shipping. No refunds are provided for ground shipping delays.

 

DO YOU OFFER SAME DAY SHIPPING?

Orders placed before our cutoff time (Mon-Fri @ 4:00 PM ET and Sat @ 12:30 PM ET) will be shipped the same day, but not necessarily delivered the same day.

 

I PAID EXTRA FOR FASTER SHIPPING, WHY IS IT LATE?

Next day air ensures next-day delivery, excluding Sundays. Orders placed on Sundays are shipped Monday.

2nd day air orders made on Thursday are delivered Monday, while Friday's next day air orders are for Saturday delivery. 

If issues arise after shipment, the responsibility lies with UPS, but we'll assist in filing a claim. Please be patient.

 

DO YOU SHIP INTERNATIONALLY?

We only offer shipping within the contiguous U.S. We appreciate your understanding and apologize for any inconvenience this may cause.

 

HOW DOES EXPEDITED SHIPPING WORK?

UPS Next Day Air: This is for when you want your package delivered quickly. With this option, packages are delivered the very next business day, usually by noon, 12:00 pm to most U.S. addresses.

UPS 2nd Day Air: This method strikes a balance between speed and cost. Packages are guaranteed to arrive within two business days, typically by the end of the day.

Business days typically refer to weekdays (Monday to Friday) and exclude weekends (Saturday and Sunday) and public holidays. When shipping services mention delivery times, they often refer to business days.

 

HOW DO I MAKE A PAYMENT ON SHOPPAY?

Since shoppay is a third party shop we are not able to help with any shoppay related issues. Please contact Shop pay support directly.The customer service number 1-855-423-3729 Contact us (affirm.com)

 

DO I HAVE TO PAY FOR SHIPPING?

We offer free standard shipping on all orders.

 

CAN I GET FASTER SHIPPING?

This option is available at an additional cost. The price for expedited shipping is determined by the weight of your order.

 

WHO DO YOU SHIP OUT WITH ?

We use UPS for expedited shipping. Please note that we cannot offer discounts on expedited shipping fees as these prices are generated by UPS.

 

DO YOU ACCEPT CREDIT CARDS OVER THE PHONE VIA QUICKBOOKS FOR ORDER PAYMENT?

We appreciate your interest. At the moment, we don't process orders over the phone. However, our user-friendly website is designed to make your ordering experience seamless. If you require any guidance while placing an order online, we can assist you. We value your understanding and are always committed to serving you better.

 

WHY CAN'T UPS/USPS DELIVER TO MY ADDRESS?

Apologies for the inconvenience. To resolve the delivery issue, please check the address for errors, contact the shipping company for details, and inquire about alternative delivery options.Thank you for your patience.

 

WHERE CAN I FIND MY ORDER STATUS? 

To locate your order status you have a few options. First, check your Order Confirmation Email, as the tracking number is usually included in the email you receive after placing an order. Alternatively, log in to your account on our website and find the tracking number listed under your recent orders or order history. You can also use our Live Chat feature to inquire about your order status and receive the tracking number from our representatives. If you haven't received your tracking or order confirmation, please reach out to our customer support right away for assistance.

 

Product and Account Information:

WHY IS THE KOOLMAX HEAT REJECTION IS LOW?

Infrared (IR) rays are a type of light we cannot see, and they range from 780 to 2500 nanometers (nm) in length. Many tools that measure IR only look at a small part of this range, usually between 900 and 1000 nm. So, they might not give a full picture of how well something blocks all IR rays. To truly know how good a material is at blocking heat from IR, we should check its performance across the whole IR range. Doing this gives us a better idea of how protective the material really is.

 

HOW TO CLOSE THE MESSAGE BOX 

If you're using a desktop, please click on the blue icon at the bottom of the message window to close it. For mobile users, tap the white 'X' at the top of the chat box to achieve the same. Occasionally, on desktops, the blue chat icon may be obscured by a cookie consent notification; in such cases, kindly dismiss the notification to access the chat icon.

 

HOW TO SET UP A WHOLESALE ACCOUNT?

At our company, we do not provide wholesale accounts. However, we are pleased to extend a discount of 15% off on orders totaling $7000 or more. Orders that meet our wholesale criteria are shipped via LTL service, which typically takes 1-5 days. If this is your first wholesale order with us, please inform us if you require a lift gate for delivery.

 

DO YOU SELL A PROGRAM TO MAKE PRECUTS ? 

Sorry, we do not sell any products or offer a program for creating precuts. However, we utilize the Digicut software program for our services. For more information, please visit the Digicut website.

 

WHAT SIDE SHOULD FACE ME WHEN HEAT SHRINKING?

When heat-shrinking, please ensure that the side with the clear adhesive protective cover is facing towards you.

 

WHY DID THE FILM PRICE INCREASE?

The price adjustment for our films stems from several market shifts:

Rising Material Costs: Key materials for our films have become pricier due to factors like limited availability, higher demand, and supply chain disruptions.

Logistics Pressures: Escalating global shipping and transportation expenses, influenced by rising fuel prices and labor shortages, have impacted our costs.

Operational Expenses: Our operational overheads, including utilities, labor, and facility upkeep, have increased, affecting our product pricing.

Prioritizing the quality our customers expect, we've adjusted our prices rather than compromising product standards. We value your understanding and trust, and we're dedicated to continuously seeking operational efficiencies to ensure the best value.

 

CAN I JUST ORDER A ONE WINDOW KIT?

We kindly request that you consider purchasing our Two front precut kit.

 

WHY IS THE FILM IS PEELING OFF FROM  EDGE OF THE WINDOW?

The issue isn’t with the film itself, but rather with the dot matrix. As many are aware, the dot matrix is inherently more intricate to work with. A prevalent approach to addressing this issue is to delicately abrade the surface of the matrix, removing the uppermost layer and generating a coarser surface for better film adhesion. Moreover, rapid and adept squeegee techniques are imperative for optimal results.

 

DO YOU HAVE PRECUT FOR FRONT WINDSHIELD OR SUNROOF?

We do not offer Front windshield Precut as front windshield tinting is illegal in most areas. We also do not offer specialty cuts and are unable to send out specialty front windshield cuts.

 

PUREMAX PEELING OFF FROM THE TOP?

Tinters who only used the products with more aggressive tacky/stickiness might complain about peeling off the issue of puremax. In fact, we have already tested Pure Max compared with Garware product for the tacky/stickiness, Puremax has stronger results after 30 min to 24hrs of an installation.

Here is the chart:

Tacky/Stickiness 

Garware        

Puremax

3O MIN :

1365 GF/25MM

1913 GF/25MM

24Hrs :

1973 GF/25MM

1996 GF/25MM

 

WHY THE FILM IS VERY BLURRY OR CLOUDY?

The low angle haze is a condition that afflicts many high-heat rejection particle window films. A slightly cloudy appearance is normal when the sun is at a low angle in the sky. This is caused by a process described as scattering. Scattering is the process by which tiny particles and molecules act in changing the direction in which light rays travel. When this process happens due to the low angle of the sunlight, the light rays scatter causing the carbon/ceramic particles in the film to give off a pure pigment hue. We have improved this condition by obtaining a highly visible ceramic/carbon film with a high IR rejection while keeping the LAH at a minimum. If you still believe that the haze is high enough to bother you or your customer complaints, please contact us first and we will take care of it.

 

WHY THE FILM APPEARS HAZY, BLURRY OR CLOUDY? 

Low angle haze is a phenomenon often observed in many high-heat rejection particle window films. It's typical to see a slightly cloudy appearance when the sun is positioned at a low angle. This effect is due to a process known as scattering, where tiny particles and molecules change the direction of light rays. When sunlight hits at a low angle, these rays scatter, causing the carbon/ceramic particles in the film to emit a distinct pigment hue. We've made strides in addressing this by producing a visibly clear ceramic/carbon film that has high infrared (IR) rejection and minimizes low angle haze. However, if you or your customers find the haze level unacceptable, please reach out to us, and we'll address the concern.

 

I NEED INFORMATION ON YOUR FILM?

All pertinent details regarding our film are available on our website under the product description section. Should you have any further inquiries, please do not hesitate to reach out.

 

WHAT'S THE DIFFERENCE BETWEEN MAX AND PUREMAX?

'PUREMAX Supreme Carbon' is an advanced version of the 'MAX Premium Carbon'. It features superior optical clarity due to its PET and Nano technology construction. Carbon particles, present in both the laminate adhesive and hard coat layers, provide exceptional heat rejection and ensure long-lasting color stability.

 

DO YOU HAVE CERAMIC PRE-CUT?

Our pre-cut kits are exclusively crafted using our premium Max Carbon film.

 

WHY CAN’T I USE YOUR FILM ON RESIDENTIAL WINDOWS?

Our window film is specifically designed for car windows due to differences in glass type, shape, and exposure to sunlight. Using it on home windows might not provide the desired results or performance. It's best to use products designed explicitly for each purpose."

 

CAN YOU CUT THE SUN STRIP FOR MY CAR?

We provide a universal curved sun strip tint with a Visual Light Transmission (VLT) of 5%. It measures approximately 65” in length and 10” in height. Be aware that some adjustments might be needed during installation.

 

DO YOU SELL PLOTTERS?

We utilize plotters exclusively for our in-house needs and do not have them available for sale. Our recommendation is the Vinyl Express Q42 Gen3.

 

WHEN ARE YOU GETTING ITEMS BACK IN STOCK?

The in stock date listed on the site is the expected day for the shipment to be delivered to our warehouse. This date isn't always exact as shipping delays happen often. We ask for your patience on this issue. We will update our site when the item is back in stock. Please keep in mind that we do not allow pre orders on out of stock items. 

 

CAN I ORDER CUSTOM LENGTH ROLLS?

Thank you for your inquiry. Please note that the sizes available on our website are the only ones we currently offer. We do not provide custom roll sizes or special items outside of our listed inventory. All our film rolls are retailed in hundred-foot segments. We provide them in several specified widths: 12, 20, 24, 36, 40, 60 inches.

  

DO YOU HAVE HOW TO TINT INSTALLATION VIDEO?

Hopefully you will find videos that can answer your questions here. Here is a link to our Lexen YouTube page: https://www.youtube.com/@LexenFilm/videos

 

DO I NEED A HEAT GUN?

Yes, a heat gun is highly recommended when installing car window tint. It helps in two main ways:

Shrinking the Film: Before application, window tint film often requires some shrinking to fit the curvature of a car window perfectly. A heat gun allows you to mold and shrink the film as needed, ensuring a snug fit without creases or bubbles.

Ensuring Proper Adhesion: A heat gun can be used to heat the adhesive side of the tint, allowing it to bond more effectively to the window. This ensures that the tint stays in place over time and resists peeling.

Using a heat gun also makes the tint look better, especially on curved windows that might show wrinkles. The heat gun makes the film flexible, helping to smooth out any bubbles or wrinkles. Remember to heat the outside of the window to keep the film safe. This way, you'll get a clean and neat look.

 

DO I APPLY THE TINT ON THE OUTSIDE?

When tinting a window, there are two main steps:

Shrinking the Tint: This is when you make the tint fit the shape of the window. For this step, you should place the tint on the outside of the window. Using the outside helps you mold and adjust the tint to the window's curves without obstacles.

Applying the Tint: After you've shaped the tint to fit the window, it's time to actually stick it in place. For this, you'll want to apply the tint to the inside of the window. This ensures it's protected from external factors like weather, and it'll last longer.

Remember, starting with the outside is just for fitting the tint. The final application should always be on the inside for the best results.

 

HOW TO TINT REAR WINDOW? 

Tinting the rear window requires a specific technique due to its curve and size. One of the preferred methods for shrinking the tint to fit the rear window is the dryer sheet method. Here’s how you can go about it:

Preparation: Before you start, you'll need a solution, usually made of soap and water. Ensure you have this ready as per previous instructions.

Applying the Dryer Sheet: Begin by taking a dryer sheet and dampening it with the solution you prepared. Fold the dryer sheet in half and gently rub it on the outside of the rear window. Continue rubbing until you see soap suds forming on the window. This helps in creating a surface for the tint to grip onto and makes the shrinking process more manageable.

Shrinking the Tint: With the dryer sheet applied, place your window tint film on the outside of the rear window. The film will adhere better due to the soap suds, allowing you to shrink and mold it more effectively to the window's curve using a heat gun.

Applying the Tint: Once the tint is perfectly molded to the shape of the rear window, remove it and apply it on the inside of the window using the soap solution. This ensures the tint is protected from external factors and provides a clearer, bubble-free finish.

Final Steps: Use a squeegee to push out any remaining air bubbles and ensure the tint adheres seamlessly to the window. Trim any excess tint if necessary.

If you need any more specifics or if certain steps aren’t clear, please let us know, and we'll be happy to assist further.

 

 

WHY DOES MY TINTED WINDOW GET HOT? 

This type of film, infused with ceramic and carbon particles, is designed to absorb and disperse heat. While it effectively reduces heat from the sun, in extremely hot climates, it might reach its absorption limit, letting some warmth seep through. Compared to commercial reflective films, it focuses more on absorption. When pitted against top brands like Llumar and 3M, it performs competitively. Always consider local conditions and vehicle needs when choosing the right film for you.

 

HOW THICK IS YOUR PPF?

Our PPF is 8 millimeters in thickness 

 

DO YOU OFFER SAMPLES OF YOUR FILM? 

Thank you for your interest in our film. While we do not provide direct samples of our film, we offer comprehensive sample books that showcase the quality and versatility of our products. We stand behind the quality of our film. If you wish to test the product yourself, we encourage you to purchase a roll. If you find it doesn't meet your expectations, we offer a return policy for your peace of mind. The returned roll should be no more than 70% used. All returns must be made within 90 days of the purchase date. 

 

DO YOU SELL OR CAN YOU PROVIDE MARKETING MATERIALS?

Yes, we offer heat lamps, sample books, and tint shop banners. You can find these in the "tools and merchandise" section.

 

HOW WELL DOES THIS DO IN COMPARISON TO OTHER BRANDS?

TintX window film consistently delivers superior value and quality when compared to other brands in the market. We encourage you to explore our renowned Puremax line, which stands as a testament to the excellence of our film craftsmanship.

 

WHAT'S THE DIFFERENCE BETWEEN CERAMIC AND CARBON FILM? 

Ceramic film delivers superior heat rejection performance compared to Carbon film. However, for those seeking a cost-effective solution, Carbon film still offers commendable heat rejection capabilities.

 

I WOULD LIKE TO BE SPONSORED BY TINTX?

Thank you for reaching out and expressing your interest. We regret to inform you that at this time, we do not have sponsorship opportunities available. We appreciate your understanding and wish you the best in your future endeavors.

 

CAN I PICK UP MY ORDER?

Yes, we offer curbside pickup at our current location.

 

CAN I GET MY CAR TINTED THERE?

Thank you for reaching out. We regret to inform you that we have discontinued our tinting services. Our primary focus has shifted to distributing our TintX Films. 

 

DO YOU HAVE 60” ROLLS? 

We do have 60 inch rolls in MAX ceramic.

At this time we do not have any other 60 inch rolls. 

 

HOW TO BECOME A LEXEN DEALER?

Please let us know your shop information:

Business Name and the Address, Shop's Phone number, Website address.

Account must have a minimum purchase of $5000 and the shop must be in a commercial location. After we verify your account, we will gladly add your shop to our list.

 

IS THE GUY IN THE TINTING INSTRUCTIONS VIDEO USING THE SAME FILM?

The person who was on the video is an expert since he has more than 20 years of tint installation experience, it may look easy because of his experiences.

The film he is using is the exact same film with the precut kit you purchased.

The back windshield installation can be a little difficult for tinters as well, it takes more time for the adhering to the tint curbed back windshield.

  

DO YOU GUYS HAVE SMALLER SIZE ROLLS?

The minimum roll size we provide is 12” x 100”. 

We do not offer rolls in sizes smaller than this.

 

HOW DO I OPEN A TintX ACCOUNT?

You will be able to create a TintX account at the end of the checkout process. Your payment method with your shipping address will be securely saved on our system for an easier and faster check out after it's saved. We recommend account creation and email subscriptions for informative purposes.

 

WHAT IS THE DIFFERENCE BETWEEN KOOLMAX AND MAX CERAMIC?

Compared to Max Ceramic, Koolmax features enhanced nano ceramic particles and superior optical clarity in its PET. Given its ability to block a larger percentage of solar energy, Koolmax is especially effective at reducing the sun's overall heat.

 

WHAT PERCENT WILL MATCH FACTORY TINT? 

If your goal is to achieve a factory-like tint match, we recommend choosing between 15% to 20% tint, as it closely resembles the original factory shade.

 

HOW MUCH DOES 12/24/36/40/60 INCH ROLL COST?

You can access the pricing details for our film offerings on our website, and these rates remain consistent without any fluctuations.

 

CAN I USE YOUR FILM FOR PLEXIGLASS OR POLYCARBONATE WINDOWS?

Our product is specifically designed for use on glass surfaces only. It is not suitable for use with Plexiglass or polycarbonate windows.

 

DO YOU OFFER FILM FOR STORE FRONTS?

We specialize in automotive window film and currently do not offer film for storefronts or other commercial windows.

 

WHAT SIZE ROLL DO YOU RECOMMEND?

General Guideline:

20” to 24” rolls are suitable for side door windows.

36” to 40” rolls are best for rear windows and front windshields.

For Cars:

20” typically covers all side windows.

36” or 40” is recommended for the rear window.

For Trucks, SUVs, Minivans, or Wagons:

24” will most likely cover all side windows and the rear window.

 

WHY CAN’T I PAY IN INSTALLMENTS ? 

 

We would like to inform you that our installment payment facilities are provided and administered by independent third-party companies. 

These service providers use their own set of guidelines and criteria to evaluate and approve customers' eligibility for paying through installments. 

Unfortunately, our company does not participate in or have any influence over their decision-making processes. 

Therefore, we are unable to affect the outcome of your application for installment payments. For more information on their assessment procedures or to address any concerns regarding installment payments, we recommend contacting the third-party service directly.

 

 

CAN YOUR PPF BE USED FOR NON-AUTOMOTIVE USE?

 

We specialize in automotive products and our expertise is limited to this area. Unfortunately, we can't provide guidance on using our films for non-automotive purposes like residential or commercial, as they are specifically designed and tested for vehicles.

 

Returns, Warranties, Discounts:

CAN YOU SEND ME INVOICES?

When you access your TintX account, your complete order history is available for review. While we do not issue separate invoices, we advise our customers to retrieve and print their purchase details directly from their account for record-keeping purposes.

 

FORGOT TO ADD A SAVE 5% COUPON CODE?

May I kindly request your order reference number?

 

WHY DO YOU NEED MY ID?

To ensure the safety and integrity of our transactions, we've recently introduced a policy requiring a photo of your ID for orders that are flagged with a medium risk level. This step is crucial to protect both our business and our valued customers. We appreciate your understanding and cooperation.

 

 MY PACKAGE CAME DAMAGED?

Please use the link below to process an instant exchange for all defective, damaged products at https://lexen.com/pages/returns

 

WHERE CAN I FIND MY GIFT CARD?

Electronic Gift Cards are sent promptly to the specified email during your return process. Please check your spam and junk folders if not received. The email will include a unique code, essential for future purchases. The gift card remains valid until redeemed.

 

I NEED TO FILE A WARRANTY CLAIM?

To submit a warranty claim for any issues such as color fading, peeling, cracking, delaminating, or adhesive failure, please use the following link: 

https://lexen.com/pages/warranty

Note that the warranty does not cover problems arising during the installation process. Make sure to fully complete the claim form, including details like the lot number, item name, shade percentage, and customer receipt.

 

WHY DO I HAVE TO PAY WHEN MAKING AN  EXCHANGE?

Please note that the discounted rate applied to your initial order may result in a cost difference when exchanging for another roll. Additional charges may apply, and we will only issue a refund for this differential if the roll you received is defective or incorrect.

 

IS YOUR WARRANTY ONLY FOR DEALERS?

Our warranty applies to all of our customers. 

We do not have any special dealer prices or warranties 

Please click the link below to view our warranty policy 

https://lexen.com/pages/warranty

 

DO YOU HAVE ANY DISCOUNTS?

We offer two exclusive discounts for our valued customers:

A 5% discount on purchases of $500 or more.

A 15% discount on wholesale purchases of $7,000 or more.

Please note that we currently do not provide senior or military discounts. We appreciate your understanding and are committed to providing the best value to all our customers.

 

DO YOU OFFER ANY DEALER SPECIALS?

At TintX, our commitment is to transparency and quality. Every customer, including our valued dealers, can expect the same consistent pricing with no hidden discounts. While others may offer promotional gifts to entice, we focus on delivering top-tier quality without the added costs of intermediaries. This approach allows us to provide our products at an affordable price, ensuring that you always get the best value for your money.

 

I HAVEN’T RECEIVED MY REFUND?

The timeline for funds to reflect in your account can vary depending on your bank's processing times. We kindly recommend reaching out to your bank for specifics on when you can expect to see the funds returned.Thank you for your understanding, and we apologize for any inconvenience this may cause. If you have any further questions, please don't hesitate to reach out to us.